Latchbell is software. It is not a cleaning or home-service company, not an employer, and not a party to the service between a pro and a customer. Pros are independent businesses.
2. Pros
You set your own prices, hours and service area, and you decide which jobs to accept. Latchbell doesn't set prices, assign jobs, supervise work, or rank or remove pros based on ratings.
You collect payment directly from your customers. Latchbell doesn't handle payment for services.
Fees: the front desk for your own leads is free. For each customer Latchbell brings you (a booking through an AI assistant or your Latchbell booking page) you pay $5, billed monthly. A job is billable once you or the customer confirm it happened, or 7 days after it ended if nobody says it didn't. There's no fee for cancelled bookings or no-shows reported by you or the customer. Founding pros get their first 10 Latchbell customers free.
Platform leads: you're responsible for following the rules of any lead platform you use (Thumbtack, Angi, Bark and others). Latchbell doesn't access those platforms for you, and you agree not to use Latchbell to move those platforms' customers off their platform.
You're responsible for your licenses, insurance, taxes and workers.
3. Customers
The price shown when you book is the pro's full price for the job described. Latchbell adds no fees.
The pro contacts you about access and payment. Free cancellation until 24 hours before the start. After that, the pro's own policy applies.
Your contract for the service is with the pro. Latchbell doesn't guarantee, insure or bond any pro or job.
Checks are best effort. Latchbell may check some things about a business (for example that it owns its website, or what its public marketplace profile showed on a given date) and shows what it checked and when. These checks are informational, done at a point in time, may be incomplete or out of date, and are not a guarantee, endorsement or recommendation. Latchbell does not check licenses, insurance or background.
4. AI assistants
You can let an AI assistant (for example Meta Muse, ChatGPT or Claude) search and book on your behalf. You approve its access, and you can revoke it at any time. Bookings an assistant makes for you after you approve them are your bookings.
5. Acceptable use
No false bookings, no scraping, no attempts to access other accounts, and no using Latchbell to send spam.
6. Receipts
Every booking gets a digitally signed receipt. Its signature proves the receipt came from Latchbell and hasn't been changed. It records what was booked, when, and through which channel or assistant; it doesn't verify the customer's identity.
7. Liability
Latchbell is provided "as is". To the extent the law allows, Latchbell is not liable for the work a pro does or doesn't do, or for indirect or consequential losses, and our total liability for any claim is limited to the greater of the fees you paid Latchbell in the 12 months before the claim or $100.
8. Disputes and governing law
Please contact us first at bookings@latchbell.com; we'll try to resolve any issue within 30 days. These terms are governed by the laws of the State of Texas, and disputes are handled in the state or federal courts located in Travis County, Texas.
9. Changes
We'll post changes here with a new date, and email pros about material ones. Continuing to use Latchbell after a change means you accept it.