We’ll work with you to get it right for you. If it’s still not for you, you get a full refund in your first 2 weeks.
What are AI credits?
Credits pay for your AI’s work: building and updating your site, learning your business, and answering customers’ questions. Setting up a business takes about 10 to 30 credits, and every plan includes a monthly allowance. Need more? Top up any time at 1¢ a credit, and top-up credits don’t expire.
What happens if I go over?
We tell you first. You set a monthly spending cap, so there’s never a surprise bill. Extra call minutes and credits are charged at the rates shown before you start.
Will it replace my team?
No. Your agent handles the routine so your team has time for the people in front of them. You see everything and can take over any conversation.
What if my agent can’t answer something?
It lets the customer know it will pass the question on, and you get the details.
Do I pay anything on sales besides this?
Stripe’s normal card processing fee, plus the percentage on your plan for sales made through Latchbell: when a customer books or buys through your chat agent, an AI assistant or your checkout. It’s never more than $5 a sale, and there’s nothing on payments you take yourself.
Can I move between plans?
Yes, any time, in Plan & spending. You pay or get credit for the difference, and a bigger plan lowers your fee on the next sale.